For this reporting year, partner agencies were asked to provide a high-level overview to these key questions
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Tell us about what your agency has been doing to meet the SSAB strategic priorities?
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Detail any areas of good practice
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Provide details of any positive changes made/outcomes as a result of learning from SARs
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What safeguarding training has been provided in the last 12 months and how many staff have completed
The response have been inserted below:
Working to Prevent abuse or neglect
Healthwatch in Salford
All staff and volunteers receive safeguarding training. The organisation has separate adults and children's safeguarding policies which are reviewed to ensure they are up to date. Chief Officer circulates all SSAB and SSCP newsletters and SAR invites to staff to attend if they wish. Organisation has designated safeguarding leads familiar with protocol.
MIND in Salford
All staff, students and volunteers are appropriately trained so they are aware of what abuse is, we also have a designated safeguard lead. We empower anyone we work with to ensure they are aware that they have choices and rights. We ensure they are actively involved in choices in their lives, and they feel confident to speak up about anything they feel is not right. We empower people to speak up and clients lacking capacity we ensure they are living in a safe abuse free environment; all staff are fully trained to look for signs of abuse. Safeguarding is discussed at every supervision and every team meeting. We keep our own records in relation to safeguarding concerns, actions taken and outcomes. All staff know to report any concerns to the Diane Ferris the designated safeguard lead.
Greater Manchester Fire and Rescue Service (GMFRS)
- GMFRS work in partnership with other agencies
- Allow Safeguarding concerns to be raised
- Train all staff on Safeguarding issues
NHS Greater Manchester Integrated Care Board (Salford)
- Primary Care Training.
- Safeguarding Assurance for NHS Commissioned providers (Primary Care, Nursing Homes and Small and Acute Providers).
- Working in collaboration with other key stake holders.
- Salford Standard Key performance indicators.
Salford Probation Service
The following policies are in place:
- Managing Perpetrators of Domestic Abuse
- Providing support to victims of domestic abuse (for Domestic Abuse Safety Officer and Victim Liaison Officers.
- MARAC
- Personality Disorder Pathway
- Multi Agency Safeguarding Hub and probation responsibilities
- Community Safety Partnership/Reducing reoffending
- MAPPA (Multi-Agency Public Protection Arrangements)
- Veterans
- Safeguarding Adult Boards – Roles and Responsibilities
- YOS (Youth Offending Service) – National Partnership Framework
- Faith Based Communities
- Family Safeguarding
- Child Safeguarding
- Prevent
- Managing those who sexually offend
- And many more
Each member of staff has their own learning plan on the national system which highlights mandatory learning (Prevent, Domestic Abuse, Child safeguarding and adult safeguarding are mandatory for all staff regardless of role or grade) and role specific training. Without completing these, the staff member is not able to continue with pay progression.
Staff must complete the Civil Service Induction which is a 2-day course and highlights the expectations of working within the civil service. Further to this, all staff receive a regional induction where they will receive the key policy and be allocated on to training. They must repeat the Civil Service expectations annually.
The national team (EPSIG – Effective Practice Service Improvement Group) review all national legislation and policy and disseminate to staff. All senior leaders have lead roles and ensure that this is disseminated into local policy and practice and fits with local priorities.
Greater Manchester Probation has a clear complaints policy in place which is advertised to all service users. This is notified in both offices and on the website. It is also highlighted at induction.
All policies are held on the national database that all staff can access and the GM database (Hive) that all GM staff members can access. Both sites are easy to navigate.
All Serious Further Offences (SFOs) learning is held by a strategic lead in GM and feeds into the central team. Learning is then disseminated into practice as required. SFOs are transparent to the victims as they have the option of meeting with the Head of PDU (Probation Delivery Unit) to go through the transparent review.
All staff are subject to a regime of audits throughout the year focussed on safeguarding.
GMPS (Greater Manchester Probation Service) has access to a solicitor in the region and Government Legal Department as required.
Salford Community and Voluntary Service (Salford CVS)
We have delivered 9 Adult Safeguarding Basic Awareness sessions to VCSE (Voluntary, Community and Social Enterprise) organisations to ensure that staff and volunteers recognise signs of abuse, neglect and exploitation and know what action to take to support and protect the adult at risk. We had 97 participants in total.
We also promote SSCP training programme to VCSE groups and organisations.
We support VCSE organisations with their Safeguarding policies and procedures to ensure that they include definitions of abuse and a clear procedure to follow if abuse is disclosed.
We continue to deliver a Disclosing Barring Service (DBS) at Salford CVS (Community and Voluntary Service) for VCSE groups and organisations across Salford and Greater Manchester. The service is growing as fewer organisations are delivering this vital service in the area: we processed 360 applications for Salford VCSE organisations in the last year.
This equates to:
- 191 DBS checks for paid staff
- 169 DBS checks for volunteers
Greater Manchester Mental Health Trust (GMMH)
The Trust has 2 x 0.6 WTE (Whole Time Equivalent) safeguarding trainer posts – Level 3 Adult Safeguarding and Level 3 Children Safeguarding training delivered on a weekly basis in addition to MCA, Section 42 and Chairs training which are delivered on a monthly basis.
- At the end of March 2024, the Trust achieved 85% compliance in Level 3 Adult Safeguarding Training.
- Launch of a Trust wide Patient Safety Newsletter which includes a section for safeguarding learning, developments and guidance.
- Trust wide Learning Events held following incident reviews to share learning.
- Commissioned legal training in relation to self-neglect and MCA (Mental Capacity Act).
Adult Social Care (Northern Care Alliance)
A new Advanced Practitioner post has been created within Adult social care to provide expert support and enable policy development around the emerging issues of exploitation and ‘cuckooing’. The post holder will support colleagues in the Safeguarding partnership to recognise and respond to concerns more quickly and minimise harm. The appointment was made towards the end of the year under report and more details will appear in next year’s report.
Greater Manchester Police (GMP)
Salford Adult Safeguarding Unit have oversight of all DASH (Domestic Abuse, Stalking and Honour Based Violence) / DAB (Domestic Abuse and Violence) reports that require partnership engagement and ensure the appropriate referrals for partner support are submitted to support victims of abuse and neglect and those at risk of HBV
Salford has a domestic abuse improvement plan to ensure that Domestic abuse is treated appropriately, victims supported and every opportunity is explored to achieve positive outcomes
Attend partnership meetings (MARAC, MAPPA, Problem solving).
Work to PROTECT adults from abuse or neglect
Healthwatch in Salford
All staff and volunteers receive safeguarding training. The organisation has an adults safeguarding policy which is reviewed to ensure it is up to date. Chief Officer attends SSAB meetings and also circulates all SSAB newsletters and SAR invites to staff to attend if they wish. Organisation has designated safeguarding leads familiar with protocol.
MIND in Salford
We work with the most vulnerable clients through Care Act Advocacy, Mental Capacity Advocacy, Independent Mental Health Advocacy and community advocacy. We work with clients through the safeguard process, we ensure that their voice is heard and that where applicable they fully understand processes. All staff, volunteers and students are fully trained to recognise signs of abuse or neglect. Information is shared between organisations in accordance with information sharing policies and procedures. We keep our own records in relation to safeguard concerns, actions taken and outcomes. All staff know to report any concerns to Diane Ferris the designated safeguard lead.
Greater Manchester Fire and Rescue Service (GMFRS)
- All staff must complete mandatory Safeguarding Training
- Any incidents of abuse and neglect are escalated and a Safeguarding referral is raised which is then quality assured by a DSO (Designated Safeguarding Officer)
- A DSO will represent the service at MDTs/Professional meetings
- A DSO attends SSAB and other sub groups to assist and glean learning for future cases, as well as attendance at subgroups and Case Audit groups
- GMFRS discusses cases at Safeguarding meetings so learning can be shared
- Key staff contacts for all agencies are known so quick liaison is available, and the sharing of information is undertaken
- GMFRS take part in campaigns and in particular Safeguarding Adults
NHS Greater Manchester Integrated Care Board (Salford)
This has been covered in the previous answers (above). Standard operating procedures - linking in with procurement with newly commissioned services.
Salford Probation Service
Staff within the Probation Service do not regularly work with children. Contact, if any, is likely to take place via Home Visits, Court appearances, at Child Protection meetings (with the family) and where unavoidable during an office visit, where a parent, carer or guardian is subject to a Court Order/Licence.
The Probation Service adopt robust recruitment practices: Any recruitment campaign will be subject to pre-Employment Checks, including:
- enhanced vetting
- identity checks
- qualifications check
- DBS checks where necessary (see Performance Indicator 03/2014)
- face-to-face interviews with candidates (may be virtual)
- 2 references minimum
- verification of right to work in UK.
Safeguarding roles and responsibilities are explicit within job descriptions.
Performance Indicator 02/2014 advises of amendments to the Safeguarding Vulnerable Groups Act 2006 to enable the Disclosure and Barring Service (DBS) to share relevant information relating to the barred status of a PoP (Person on Probation) with prisons and providers of probation services for the purposes of protecting children and vulnerable adults. It provides guidance on the role of the DBS and the barring scheme and sets out the process to be followed when seeking information from the DBS. The PI also outlines changes to the Disqualification Order regime as a result of the introduction of the barring scheme.
National Security Framework provides an explanation of the policy and procedures that must be followed for the security vetting of all staff and workers (both directly and non-directly employed).
Exclusion of personal Policy regularises the exclusion of non-directly employed workers from a HMPPS establishments, due to safety and security issues, misconduct, or other substantial reasons
The National Partnership Framework for England Youth Offending Services outlines the process of recruitment requirements when appointing a secondee for Youth Offending Services. This is the same vetting process for all Probation Practitioner as outlined above.
Greater Manchester has an Operational Administration Hub with a vetting arm who scrutinise vetting and deadlines. They also address any conflict-of-interest issues.
Completion of training by staff is monitored and provided to Heads of PDU and Business Managers on a monthly basis.
Learning from Safeguarding Adult Reviews (SARs), Child Practice Reviews and Domestic Homicide Reviews is led nationally by EPSIG who develop national responses and locally by the Quality and Performance team who provide regular reviews of what learning is required and a number of ways of dissemination. This could be through further training or briefings, further auditing or targeted support and development. They have an assigned Quality Officer to each PDU who provide monthly development sessions for all practitioners.
Presence on MARAC and administrate / co-chair MAPPAs.
Salford Community and Voluntary Service (Salford CVS)
Our Adult Safeguarding Basic Awareness training includes information on how to recognise the key safeguarding themes of Self-Neglect and forms of exploitation including Modern Slavery; financial and material abuse; cuckooing and and radicalisation to terrorism.
GMMH - Development of a new Trust incident reporting system which will ensure the triangulation of information relating to safeguarding/complaints and incidents.
- Establishment of Patient Safety panels at a Local, Care Group and Trust level.
- Review and update of the Trusts safeguarding policies, procedures and guidance, for example, Safeguarding Adults at Risk Policy.
- Ongoing safeguarding training offer to all staff.
- Support and advice from Operational and Corporate Safeguarding Team staff in response to concerns/incidents.
- Sexual Safety guidance reviewed and launched Trust-wide.
- Safeguarding flowcharts updated and circulated across the Trust.
Greater Manchester Mental Health Trust (GMMH)
- Development of a new Trust incident reporting system which will ensure the triangulation of information relating to safeguarding/complaints and incidents.
- Establishment of Patient Safety panels at a Local, Care Group and Trust level.
- Review and update of the Trusts safeguarding policies, procedures and guidance, for example, Safeguarding Adults at Risk Policy.
- Ongoing safeguarding training offer to all staff.
- Support and advice from Operational and Corporate Safeguarding Team staff in response to concerns/incidents.
- Sexual Safety guidance reviewed and launched Trust-wide.
- Safeguarding flowcharts updated and circulated across the Trust.
Adult Social Care (Northern Care Alliance)
The staffing position in adult social care has improved considerably since the previous year’s report. The department was fully staffed at the end of the year under report. This has increased the available capacity to respond to safeguarding concerns.
The Principal Social Worker has established a Safeguarding Chairs network for team managers and advanced practitioners who lead Safeguarding investigations. The network provides opportunities for peer support and for reflective discussions with partners from other agencies to address complex safeguarding issues.
Adult social care is developing its relationship with Safe In Salford. This is to ensure better responses to safeguarding queries where domestic abuse is an issue, and sharing of expertise and learning between the services.
Greater Manchester Police (GMP)
Salford ASU (Adult Safeguarding Unit) review all PIPOT (Person in Position of Trust) reports and ensure that the appropriate resources are allocated to deal with them and the appropriate action is taken to prevent any further abuse to that adult or any other adult the suspect has access to.
Operation Connect deal with adults at risk of Exploitation
We review daily adult care plans and sit on weekly vulnerable meetings to work effectively with partners to assess risk and take the appropriate steps to protect those at risk.
Attend partnership meetings (MARAC, MAPPA, Problem solving)
Voice of the adult and their carers
Healthwatch in Salford
The role of Healthwatch is focused around listening to Salford people and their experiences and ensuring the system is aware of this and acting upon it.
MIND in Salford
We ensure that any work we do the Voice of the adult, and their carers is person centred. We look at different ways of working with people to ensure their voice is heard e.g. easy read, materials in another language, translators, BSL translator, makaton etc We promote our services across the borough, so people are aware of how to make a referral. We ensure that all parties understand processes and that their wishes, feelings and voice is heard. Also, we work with them if there has been abuse to look at different outcomes, depending on the circumstances, including prosecution if abuse or neglect is proven. In other cases, the risk of abuse may be tackled, but the adult may have other care and support needs which require different services and may need to a needs assessment or review of an existing care and support plan, the advocate would work with them through this process.
Greater Manchester Fire and Rescue Service (GMFRS)
- During both carrying out HFSAs and Safeguarding referrals GMFRS always demonstrate Making Safeguarding Personal (MSP) and a statement in the Safeguarding Policy and Procedure undermines this pledge
- Staff will ask and listen to the views of the Adult and/or carers
- We will make a record of their views in their own words and ensure such views and individual comments were reflected in safeguarding referrals and subsequent MDTs/Professionals meetings
NHS Greater Manchester Integrated Care Board (Salford)
Within the quality and safety nursing team we monitor safeguarding concerns voiced by Salford people and their families via CHC (Continuing Health Care) Nursing Reviews, Quality and safeguarding assurance visits to care homes and NHS Providers. This is fed back via our local quality group and Locality Board, where we also start each group with a patient story.
Salford Probation Service
Probation's primary responsibility is public protection. Whilst we strive where possible to include the adult, we cannot do that to the detriment of victims. In order to be as transparent as possible, we ensure that Person’s on Probation are aware at induction that we do regular domestic abuse and child safeguarding checks in all cases, and we gather their consent to share information with relevant professionals based on their sentence and risk management plan.
Equality, Diversity, Inclusion and Belonging Board chaired by a senior leader is in place. An information pack is produced on a monthly basis.
All policy and practice decisions have an equality impact assessment.
EPOP is a lived experience led service which listens to those we work with to effect change for the better.
We have a People on Probation Survey twice a year and the results are fed into the local management meetings to develop a plan to effect change.
Interpreters are offered to all where English is not their first language.
Sentence plans reflect a focus on managing risk of serious harm and protecting victims and communities and preventing further offending behaviour.
An induction is provided to all cases to understand their needs and look at any reasonable adjustments required.
Salford Community and Voluntary Service (Salford CVS)
Our Adult Safeguarding Basic Awareness course includes a section about Making Safeguarding Personal, and the 6 Key Principles of Safeguarding.
VOCAL: Participating organisations represent the voice of people with lived experience, and some are led by people with lived experience.
Vocal Domestic Abuse & Sexual Violence Forum 20th June
The members of the forum were consulted about the Domestic Abuse Safe Accommodation and Support Needs Assessment which is being carried out by Salford City Council to inform the development of the next strategy.
The members also agreed to complete the Stakeholder Survey and share the user survey with the people they work with. They agreed to bring together some focus groups to participate in the consultation about the Domestic Abuse Safe Accommodation and Support Needs Strategy development.
Impact: The VCSE Sector contributes to the DA Safe Accommodation and Support Needs Assessment and enables the voice of victims/survivors.
Greater Manchester Mental Health Trust (GMMH)
Patient Advice and Liaison Service established.
- Re-launch of Freedom to Speak up arrangements and resources to support.
- To develop a service-user and carer forum.
- Capturing of the voice of the adult - how safe did/do they feel and identification/achievement of desired outcomes within safeguarding documentation and Power BI dashboards.
- Service-user/carer stories now captured at Trust Board meetings.
- 'Lets talk About Domestic Abuse' training module to be co-produced and co-delivered via the Trusts Recovery Academy with an adult with lived experience.
Adult Social Care (Northern Care Alliance)
Adult social care staff are now collaborating with the Board's Performance and Quality Assurance officer and the Council's adult engagement workers on a new process to listen to the voices of adults and their carers. This is leading to increasing numbers of people giving feedback to the Board on their experiences of the Safeguarding process
Greater Manchester Police (GMP)
Salford ASU make contact with adults and carers to follow up DAB / CAP (Care Plan) to discuss their needs and support requirements, be that through Police or partner agencies.
Communication and Engagement
Healthwatch in Salford
We achieve our aim of listening to Salford people and their experiences of health and social care by communicating effectively and regular engagement in a variety of forms, always learning and ensuring we are covering Salford and its diverse communities.
MIND in Salford
We promote our service across the borough, with leaflet's, booklets. posters etc. We also attend professionals team meetings to talk about the importance of advocacy. We send out information to local groups, GP surgeries, Hospitals etc.
Greater Manchester Fire and Rescue Service (GMFRS)
- Safeguarding banners are displayed on all stations
- A route map for Safeguarding is displayed in all stations and sent to all individual staff by email
- All staff have regular alerts sent in respect of Safeguarding
- Regular “tea and toast” sessions are held with all firefighters delivered by a senior DSO
- Scenarios and case studies are discussed and evaluated at above sessions.
NHS Greater Manchester Integrated Care Board (Salford)
As part of the NHS Greater Manchester System learning and improvement delivery group, we have been developing a GM communications annual plan for safeguarding. The safeguarding training framework for GM also includes a public facing platform linked to the ICB safeguarding webpage.
Salford Probation Service
As per question 4.
Salford Community and Voluntary Service (Salford CVS)
We delivered the Essential Information Day on 26th April 2023 to promote Salford CVS services, including Adult Safeguarding training and IAG to Salford CVS members. We delivered Safeguarding Awareness taster sessions to allow people to see the quality of training we have to offer, and to help spread the word about our Adult Safeguarding Basic Awareness Training and Working Together to Safeguard Children training. 49 people from VCSE organisations attended.
Our annual conference held on 25th October 2023 focused on the theme of disability and was called “Justice for Disabled People: The role of the VCSE Sector in Salford”. Belonging: Exploring Identity and Place (salfordcvs.co.uk) Workshops included addressing the exploitation and the abuse of disabled people. 126 people attended.
We were commissioned to deliver research and a report in to “Improving Health & Wellbeing for People in Salford - Assessing the strengths of the VCSE Sector in Salford - 2023” as part of the refresh of Salford Council’s JSSNA (Joint Strategic Strengths and Needs Assessment). This focused on adults in Salford and the role of the VCSE sector in supporting some of the most vulnerable adults in the community.
Examples of communications produced supporting SSAB:
In October 2023 we promoted the SSAB Voice of the Carer survey through our website, e-bulletin and social media.
We promoted engagement in the GM Hate Crime Awareness Plan in February 2024, through our website, e-bulletin and social media.
For #HateCrimeAwarenessWeek we ran a campaign featuring a dedicated webpage, outcomes, and quotes from grant recipients detailing what the Hate Crime Awareness Fund meant to their organisation and service users, to give our followers and wider audience an insight into the great things local groups were doing to combat hate and educate service users that were taking part. Our webpage (https://www.salfordcvs.co.uk/hate-crime-awareness-week-2024) gave information about where you can report a hate crime, including a link to local Hate Crime Reporting Centres.
We also funded £6273.72 to 10 VCSE organisations to deliver projects that raised awareness of hate crime, educate people on what it is, how and where it can be reported and promote support available for victims of hate crime. Our webpage also offered further details about successful recipients’ projects, and what they would be creating as an outcome. For example, Ganga, Grants Assistant, filmed a Hate Crime Awareness Week event interviewing participants and the organisers: https://www.salfordcvs.co.uk/too-great-hate-never-too-young-educate
Greater Manchester Mental Health Trust (GMMH)
National Safeguarding Adults Week promoted via resources and training.
- Launch of a Trust wide Patient Safety Newsletter – includes a section for safeguarding learning, developments and guidance.
- Staff intranet resources - policies, procedures and guidance.
- Promotion of training via our Learning Hub - banners and splash screens.
- Ongoing engagement with our safeguarding partners.
- Engagement with all Trust Safeguarding Leads on a monthly basis.
Adult Social Care (Northern Care Alliance)
Adult social care staff have contributed to the Board’s Learning Events throughout the year and their contributions have been welcomed by partner agencies.
Greater Manchester Police (GMP)
Salford Adult Safeguarding Unity (ASU) recognise the importance of communication both internally (supporting our colleagues) and externally (Victims, witnesses and partners)
Salford utilise Corporate Comms to promote good work and building trust from public and community.
Sharing good practice amongst partners (internal and external)
Recognising good work amongst partners (Independent Domestic Violence Advocate co-locating)
Safeguarding Effectiveness
Healthwatch in Salford
Regularly reviewing process and protocol. Taking onboard recommendations/output from SSAB and SARs.
MIND in Salford
We have regular team meetings and throughout supervisions where we look at any safeguards we have raised or worked on. We are always looking to improve our service. All staff attend regular training. At the end of any safeguard process, we speak to the clients/their carers/parents to see how they felt through the process and if there is anything that they didn't like or that they found helpful, and we look at how we work going forward. We regularly update our Safeguard policies and procedure. We also talk to partner agencies as to how they deal with safeguards, so we ensure we are carrying out best practise.
Greater Manchester Fire and Rescue Service (GMFRS)
- All Safeguarding referrals are now quality assured, and feedback given
- All staff are aware Safeguarding is “Everyone's Business” and this message is promoted.
- All staff have been trained and are using the Salford online Portal to refer Safeguarding cases
- A new process for collating Safeguarding referrals and identifying both trends and compliance with the process has been introduced
- Regular reliable data on Safeguarding referrals is now available
- DSOs have regular updated training and are in the process of being Level 5 accredited
- Regular internal Safeguarding meetings are held with clear actions and accountability
NHS Greater Manchester Integrated Care Board (Salford)
Assistant Director Safeguarding and Quality currently chairs the Safeguarding Effectiveness Group, whose purpose is to enable the SAB to evaluate the effectiveness and quality of interagency arrangements and improve practice and outcomes for safeguarding adults at risk in Salford.
- Supported development of Health data/dashboards for GMMH and NCA.
- The deputy designated nurse has coordinated a weekly interagency meeting to monitor the safeguarding and quality across care homes in Salford.
- The NHS GM locality safeguarding team operate an annual safeguarding audit calendar.
- The NHS GM locality safeguarding team have established a local Safeguarding Health Collaborative to support the strengthening and effectiveness of health safeguarding arrangements across the locality.
- Annual safeguarding assurance processes completed by the NHS GM Safeguarding team, including case file audits for primary care and quality and safeguarding walk rounds for acute providers and care homes.
- Safeguarding quality standards have been built into the Salford Standard year on year
- The NHS GM Safeguarding team produce annual safeguarding training evaluations - outcome data shown below.
Salford Community and Voluntary Service (Salford CVS)
We have promoted the Salford Safeguarding Standards to VCSE organisations through our training offer. This year we supported 2 organisations. Following feedback from our members, we have worked with Salford Council to improve the Standards to make them more accessible to small and micro-organisations, who make up the majority of our members.
We provided Safeguarding IAG (Information, Advice and Guidance) to VCSE groups and organisations including:
- Safeguarding Policy reviews
- Safeguarding Policy development
- Support with safeguarding issues
We have delivered this support to 59 different organisations in 2023-24.
Greater Manchester Mental Health Trust (GMMH)
Associate Director of Safeguarding commenced in post (Feb 2024)
Strategic Safeguarding Sub-Committee established, which reports to the Trust Quality Assurance Committee – Chaired by the Chief Nurse / Executive Lead for Safeguarding.
Operational Safeguarding Leads Group established – Chaired by the Head of Safeguarding.
Refresh of the Terms of Reference for Locality Safeguarding Groups.
Establishment of Patient Safety Incident Groups at a Trust, Care Group and Locality level which includes safeguarding, incidents, complaints, risks, themes, trends and outcomes, and triangulation of data/information from a systems perspective.
A review of the Safeguarding staffing establishment across the Trust has been undertaken, taking into consideration dedicated specialist safeguarding lead roles and operational safeguarding lead roles alongside other roles and responsibilities.
Task and Finish Group to be set up to establish Safeguarding Champion roles across the Trust.
Review and update of the safeguarding documentation on the Trusts clinical record system.
Quarterly reporting schedule in relation to internal and external safeguarding updates, and assurance/oversight presented to the Quality Assurance Committee.
Adult Social Care (Northern Care Alliance)
The Safeguarding form and associated workflow on the adult social care database are now well embedded. The new process is easier for staff to use and allows for better oversight and quality assurance by adult social care managers and by the Board.
Adult social care now has a draft self-assessment document to share with CQC when the assurance process begins. This incorporates the Safeguarding data that has been considered under the Board’s existing assurance processes.
Greater Manchester Police (GMP)
Governance around performance (Dip sampling, peer review, assessing first contact with victims)
Training and development (Specialist staff, CPD (Continual Professional Development) for frontline)
Accountability around poor performance - Internally and externally
Recognition of good performance - Internally and externally
Areas of good practice
Healthwatch in Salford
Safeguarding is a standing agenda item for team meetings. Chief Officer has practical experience of following safeguarding protocol and referrals.
MIND in Salford
We have had some really good feedback from some clients/carers/parents that we have supported through the safeguard process.
We are looked at changing our making safeguard personal toolkit we use after discussions with our user led group.
Greater Manchester Fire and Rescue Service (GMFRS)
There is a clear Safeguarding process that is understood by all Firefighters and Support staff. A new process to capture Safeguarding information is being rolled out at present which includes anew KPI around compliance in safeguarding referrals. This will enhance the overall standard of safeguarding referrals and ensure quality assurance is undertaken
NHS Greater Manchester Integrated Care Board (Salford)
This has been covered in previous answers (above) - more details can be provided on request.
Salford Probation Service
Probation has the Greater Manchester Integrated Rehabilitation Services (GMIRS) service at hand which provides intervention for criminogenic needs via contracting our partners. We have a commissioning team who completes this for the region.
Their commissioning process is fully compliant with safeguarding.
Salford have improved their audit quality results significantly in the last 12-months which indicates that, despite resource issues, practitioners are delivering a quality service.
Integrated Probation Officer to TTL team and IOM (Integrated Offender Management).
Salford Community and Voluntary Service (Salford CVS)
We have 2 Designated Safeguarding Leads who take the lead on reviewing and updating our safeguarding policies and procedures.
The DSLs meet quarterly with the Services Manager who attends the Workforce Development subgroup and the Safeguarding Development Worker to review our internal policies and practices, including safeguarding training needs and any issues from the sector that we are aware of.
We follow Safer Recruitment principles: all roles have a job description and are applied for using an application form. Positions are only offered on receipt of 2 references and photo ID checks.
Greater Manchester Mental Health Trust (GMMH)
Case of ‘J’.
The current Care Co-ordinator completed an excellent piece of work in relation to financial exploitation and theft, which was recently concluded. ‘
'J' was physically frail, living alone in a bungalow with a package of support. There had been multiple safeguarding concerns over the years which had primarily been in response to her vulnerability due to perceived living standards. The CMHT (Community Mental Health Team) worked to establish sufficient trust to implement an effective and reliable package of support to promote and maintain her independence, rather than consider 24-hour care. ‘J’ then shared a suspicion about some of her money going missing. The Care Co-ordinator was able to support to check bank statements and identified some unusual transactions. This led to police involvement and identified two alleged perpetrators .
Protection Plan: Care Co-ordinator was able to support ‘J’ to contact the bank and arrange a new card and PIN. She added a limit to how much money could be withdrawn at any one time. Information was added to J’s account to alert staff to any unusual spending activity. Extra security was added to the account to guard against someone using J’s voice as her password. The key safe number was changed. There is a book that is used now to ensure greater transparency and accountability to protect ‘J’ and the staff who are supporting with aspects of a financial nature.
‘J’ was very happy with the outcome.
This was a Proportionate response where ‘J’ was Empowered to make a complaint to police and liaise with the bank. Her views were taken seriously, and police were able to identify the alleged perpetrators, which will be pursued by them. Her money was refunded in full by the bank. CMHT worked in Partnership with the bank, the care agency and the police to Protect J’s assets, mitigate and prevent future exploitation.
Adult Social Care (Northern Care Alliance)
Good work by adult social care staff has been demonstrated in a number of multi-agency audits. Staff have found the audit process useful and have appreciated the opportunity to meet with the Board’s Performance and Quality Assurance officer.
Greater Manchester Police (GMP)
Recently safeguarded a high-risk DA victim who has suffered years of abuse at the hands of perp.
Collaborative work to safeguard adults across numerous types of abuse
MARAC / Problem Solving / Perp management
Please give details of positive changes made/outcomes as a result of SARs (Safeguarding Adult Reviews).
Healthwatch in Salford
Reviewing approach taken with domestic abuse and ensuring its covered in policy and process.
MIND in Salford
All staff attend the SAR training and if they can't attend, they read/watch the information that is sent around to agencies. We are always looking to see how the best way we can support the clients we work with. We find the SARs to be very good learning opportunities and we often discuss them at our team meetings.
Greater Manchester Fire and Rescue Service (GMFRS)
All SARs across the service are discussed in the Safeguarding Policy Group if there are any fire related issues that can be improved. One example of a change that has occurred as a result of a SAR is that our contact centre has now included communications about safeguarding, so all staff/callers/members of the public are advised of the safeguarding pathways in each area of GM. Also, we have updated internal Borough service directories to reflect current pathways
NHS Greater Manchester Integrated Care Board (Salford)
Sent impact of learning from SARs via email March 2024
Outputs from work outlined above can be shared on request i.e. annual training evaluation reports
Salford Probation Service
Probation tends to be subject to DHRs (Domestic Homicide Reviews) and SFOs (Serious Further Offences) rather than SARs. As noted above, the learning identified in these is cascaded through our Continuing Professional Development days held on a monthly basis. Outcomes are measured through thematic audits.
Greater Manchester Mental Health Trust (GMMH)
Self-neglect - section strengthened in training.
Information-sharing and risk guidance issued.
Section 42 -training to all Community Mental Health Teams.
Care leaver information and guidance issued to raise awareness in relation to vulnerabilities, support networks and information-sharing.
Awareness of male victims of domestic abuse strengthened in training.
Focus on professional curiosity in relation to same sex relationships and domestic abuse.
Adult Social Care (Northern Care Alliance)
The Safeguarding Adults Review / Children’s Safeguarding Practice Review highlighted the need for adults’ and children’s services to work better together, particularly in complex safeguarding cases. Work has begun to improve connections between information systems and to ensure cross-representation during staff induction and other training. This will be continued in the coming year.
What Safeguarding Training have you provided to your staff in the last 12 months and how many staff have completed this training?
Healthwatch in Salford
Salford CVS training - 2 so far, new members of staff. All staff can access training whenever they feel the need.
MIND in Salford
All staff complete regular certified safeguard training, this is done as a minimum of every 12 months. Training is carried out through various different agencies.
Our Designated Safeguard Lead and Assistant Safeguard lead also attend specialist certified training.
Greater Manchester Fire and Rescue Service (GMFRS)
Regular Training sessions as above are held with different groups of staff. Mandatory Safeguarding training has been completed and passed by over 96% of the workforce. Please note this is a pan GMFRS figure but staff are detached and move from area to area. Added to this as mentioned above senior Designated Safeguarding Officers are currently being trained up to Level 5 in Safeguarding.
NHS Greater Manchester Integrated Care Board (Salford)
Total session held - 26 Totals number of staff trained 701
Total training compliance rates for 2023-24
Level 2 safeguarding children - GP - 97% All Primary Care staff - 94%
Level 2 Safeguarding Adult - GP-97% All Primary Care staff - 93%
Level 3 Safeguarding Children - GP - 92% All Primary Care staff - 91%
Level 3 Safeguarding Adults - GP 91% All Primary care staff 91%
Mental Capacity Act/Deprivation of Liberty Safeguards Training - GP- 93% All Primary Care staff -92%
Prevent - GP 93% All Primary Care staff - 93%
Looked after Children - GP 93 All Primary Care Staff - 92%
Salford Probation Service
100% completion of mandatory training. Failure to complete this by 31st March 2024 would have resulted in staff not progressing through the salary spine. This did not occur for Salford and 100% completion rate was achieved. Mandatory learning includes:
- Child Safeguarding (3-yearly)
- Domestic Abuse - annual
- Adult Safeguarding (3 yearly)
- Prevent
- Health and Safety
- Civil Service Expectations
- Security and Data Protection
- Counter Fraud, Bribery and Corruption.
This is applied to all staff.
There is also grade specific training for example risk of serious harm, assessments and management.
Salford Community and Voluntary Service (Salford CVS)
All staff that work directly with the public, through our volunteering offer or through direct support to VCSE organisations, can access our Adult Safeguarding Basic Awareness sessions; Mental Health First Aid delivered by MIND as well as courses delivered by SSCP and SSAB.
Our internal training figures for 2023-24 are still being collated.
Greater Manchester Mental Health Trust (GMMH)
Level 3 Child Safeguarding -84%
Level 3 Adult Training - 85%
MCA Training
Section 42 Training
S42 Chairs Training.
Historical Disclosures of Abuse Training
Legal training commissioned- self-neglect and MCA.
Parental Mental Health training delivered across the multi-agency safeguarding partnerships``.
Adult Social Care (Northern Care Alliance)
Adult social care staff attend the mandatory Safeguarding training provided by the Northern Care Alliance.
Greater Manchester Police (GMP)
Regular training around DASH/Operation Encompass for frontline staff
Triage training for ASU staff
Domestic Abuse/Vulnerable Adult training for district officers
One to one support provided by Subject Matter Experts
Continual CPD as per GMP training plan
